Organizations must adopt a dynamic knowledge engagement. It means encouraging teams to share their knowledge and build up a collective source of insights.
Knowledge Management predictions for 2021
On 23rd February, a webinar took place about new challenges and opportunities for knowledge management in the present year. Three keynote speakers -Stéphan Donzé, Mark Hammer and David Karandish, participated and share their vision.
2020 and 2021 are undoubtedly marked by the global coronavirus pandemic, which has led to a new work context for many employees. According to a PwC survey, nowadays, 83% of employers say the implementation of remote work has been successful. It also means that collaboration in the cloud has been decisive and it will continue to increase its relevance.
Organizations must adopt a dynamic knowledge engagement. It means encouraging teams to share their knowledge and build up a collective source of insights. This will lead to benefit and customer satisfaction increase.
All of the above can be summarized in the following principles, with Amazon example:
- Self-service: the experience should be frictionless.
- Anticipation: it knows what you want ahead of time. People who buy this, buy that.
- Automation: everything should be transparent to users.
- Speed: prioritize speed above everything.
- Integration: be an “everything” store where you can buy anything through an integrated experience.
- Escalation: you can adjust your preferences, apply filters… in order to find what you are looking for.